Get Help Online
We understand that help is not always available where you live, or you don't need or want to see someone in person, so we've created several options for you to find the support you need. See the options below to find the solution that best fits your needs.
Are you looking for clear answers to your situation? Perhaps you need personal help, but don't need or want to communicate via video. This type of appointment is great for those with questions about taking medications while breastfeeding, wanting to discuss how much to feed their baby, or how often to pump, returning to work, or anything else that can be answered over the phone.
Email support is provided as a monthly subscription option. Think of this as having your own personal concierge lactation consultant available to you every day to answer your questions. We will answer as many small questions that you have, or go more in depth to answer bigger ones. You can keep your subscription for as long as you like, and cancel at any time. All messages are sent through a HIPAA-secure system to protect your privacy. You'll always get a response SAME DAY during business hours!
This is an ideal option for those who are not local to us. You'd be amazed at how much we can assess with just a camera and microphone. This is the best option for learning oral-motor exercises, getting help with latching, troubleshooting damaged nipples, or getting guidance with pumping or bottle feeding. We use a HIPAA-secure telemedicine platform to protect your privacy.
"Jacqueline is a beacon of light in the darkness. I was struggling with my second child, who ate well, but endlessly. I just knew in my gut something wasn’t right, and knew Jacqueline was just the person who could help. She really knows her stuff, and has been a true joy to work with. She helped diagnose my daughter’s Eiffel Tower tie, and was instrumental in helping me get it revised, along with recommending the OH SO NEEDED follow up body work to pull everything together and reach the best outcome possible. I would recommend her to anyone struggling with feeding issues; she is a sweet soul who truly cares about her clients and loves to see mothers succeed and babies thrive.
/ M. C. -- Satisfied Client /
In Person Support
These appointments are available at our private office in the heart of Arcadia in Phoenix. You get the most comprehensive care in our clinic, with hands-on expertise in a compassionate setting. We accept any form of payment including HSA, flex care cards, cash, or check. Jacqueline Kincer, IBCLC accepts Blue Cross Blue Shield and bills all other insurance plans out of network. Dr. Ashlee Bower is an out of network provider for all insurance plans and provides you with a receipt to submit to both dental and medical insurance plans.
Initial 1-on-1 appointment
At the first visit, we perform a full assessment and medical history of you and your baby pertaining to the birth and breastfeeding. We use a hospital grade scale to weigh your baby before and after a feed to measure intake. We observe a feeding session to assess the mechanics of feeding for any issues. We will work on positioning and latch, use any feeding devices you may need, assess infant reflexes and structure, complete an oral examination of your baby, work on suck training or other therapeutic exercises as needed, address diet and nutrition issues, and go over techniques to manage milk supply and express milk if needed. We will leave you with a feeding care plan that includes written instructions on breastfeeding, safe sleep, tummy time, baby wearing, therapeutic exercises, infant intake, referrals, etc. In most cases, expect to have 3-6 visits with us in total to fully habilitate breastfeeding.
folow up appointment
In most cases 3-6 visits are typical to fully resolve the issues you are experiencing. At these appointments, we are diving deep working on the latch, tummy time, oral motor exercises, diet, milk production, and checking healing after frenectomy. These appointments are also ideal for moms who are returning to work, babies starting sold foods, or weaning. These are shorter appointments meant to check in and track progress so that breastfeeding is optimally established, easy, and enjoyable!
You may wish to schedule a prenatal appointment due to anticipated challenges, a difficult feeding experience with a previous baby, twins/multiples, or simply the reassurance that you are well prepared to give yourself and this baby the best start. Our lactation team will review your health and breastfeeding history (if applicable) to work with your birth plan to help you prepare for breastfeeding. At these appointments we go over pregnancy and lactation nutrition, first hours of breastfeeding and infant bonding, what items you need to have on hand to feed your baby, teach you how to express milk, and establish a trusting relationship with you. We will be on call for you once you give birth and will be your partner in your breastfeeding journey.