We are happy to offer refund, exchange, or store credit within 30 days of purchase.
Things to keep in mind:
- Items must be unused, in new condition, and with all seals intact.
- Our products will not work for everyone, and it is up to you to check with your healthcare provider(s) to see if our products are right for you before purchasing.
- To support our small business, consider requesting an exchange or store credit rather than a refund.
- Returns are subject to inspection; note that we may not accept returns that are damaged, opened, or appear used in any way.
- Package items in a manner that protects it during transit.
- Original and return shipping fees are non-refundable.
- If we made a mistake with your order, we will cover shipping. Please email us at support@holisticlactation.com if you believe that to be the case.
How the process works:
- You will need your order number and the email address used to place the order.
- When your return is approved, you will be able to print a USPS shipping label that is prepaid for the item(s) you have selected.
- Please affix the label to the outside of your package and send it back to us. No need to take it to the post office—just leave for your postal worker to pickup!
- Once we receive your package, please allow 2-3 weeks to process.
- For exchanges, we will send you an email invoice for the return shipping. Once that’s paid, we will send your new item(s) out.
- For refunds or store credit, we will deduct the return shipping fee from your total.
CLICK HERE TO START YOUR REFUND, EXCHANGE, OR STORE CREDIT
NOTE: If you received free items as part of a promotion, and are requesting a refund from that order, please return the promotional items as well. If you do not include your promotional items, we will deduct the retail amount of those items from your refund. If you would like an exchange or store credit, and are staying in the same spend incentive tier, there is no need to return your free items.